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Home » Dr Shibley Rahman viewpoint » The "everyday" "stack-em-high" culture clearly doesn't work for all of the NHS

The "everyday" "stack-em-high" culture clearly doesn't work for all of the NHS



 

 

Right-wing commentators always attack the NHS by saying that it mustn’t be treated as a “sacred cow”, like a “national religion”. The public don’t wish to see it as a business either. It is not surprising that the Royal College of Surgeons as a College are in favour of the “reforms” increasing the scope for private provision, but most surgeons were indeed also trained by the NHS.

 

So, if it’s not a business, why are they such pains to keep the NHS branding and logo then? The lettering (even the font, size, colour and slant) is known on the national trademarks register, so is the exact Pantone colour. Why are Virgin and Circle not keen to get rid of the NHS branding and do all their NHS services in their own brand? This is simple. It’s because the NHS brand is incredibly strong, so much so that successive governments have wished to export it.

 

Tesco everyday burgers contain “no artificial preservatives, flavours or colours”, except some contained horsemeat apparently. Not being able to see inside the box with the benefit of a DNA reader is possibly to blame, but which corporate supplier is providing your hernia operation in future may not be so easy to tell in future either.

 

 

One thing is absolutely certain about the NHS “reforms”. It is most definitely a “top-down reorganisation”, it will not address the numerous concerns of the Francis Report, and it gives a clear green light to outsourcing a far greater number of contracts to private sector suppliers who are very slick at producing bids. Even the most unintelligent of spokespeople for the Conservatives’ policy, both official and unofficial, openly concede that it is hard to provide a service that is comprehensive and bitty through this route.

 

That’s why it best for the profitability of shareholders that the product is delivered in a short-sharp-shock, like an abdominal hernia repair, or a Tesco “everyday burger” containing horsemeat. They choose what offerings they wish to produce. Whilst the Ed Miliband conference speech on ‘predators and producers’ was on-the-whole “panned”, the new healthcare market is perfect for private equity investors. Their freedom to operate in a “liberalised market” is only constrained by the legal and regulatory constraints placed upon them. You can argue “til the cows come” home whether the abolition of the Foods Standards Authority created a climate for such cutting corners to occur – or maybe that should be “til the horses come home”.

 

While it’s well known that some high street firms have struggled, it’s noticeable that “value brands”, including Tesco everyday value items and Aldi, and “luxury” brands have withstood the recession quite well. There is of course no real market in healthcare, of people “shopping around”, with a customer not paying directly to the supplier of the healthcare product, the supplier using the NHS branding away, and dodgy metrics to judge the ‘quality’ of a healthcare intervention largely dreamt up by a busybody who has never set foot on a busy NHS ward.

 

However, that the NHS could offer its equivalent of “value” products, but not to enhance shareholder dividend, but for the benefit of treating as many people as possible efficiently to the highest of rigorous medical and nursing standards is a worthy cause. An unfortunate effect of the reaction to the Tesco “horsemeat” saga is that rather demeaning judgements about people who buy “everyday” products have entered through the back door. However, many people are desperately keen to avoid an emergence of a “two tier” service in healthcare where access-to-medical-treatment becomes dependent upon an ability-to-pay.

 

It’s possible that at the “everyday” end of the NHS, it might be possible to go for the “stack them high” approach which is pervading education and healthcare, which is perfect for private equity investors. However, this system is clearly not ideal for all, and this is clear not a market led by the “end-consumer”. Characteristics of markets where there is poor competition due to lack of participants include an inability of customers to lower prices and an ability for suppliers to increase prices, while providing the essentially the same product. This is what has happened in a whole string of privatised industries, including gas, electricity, water and railways, and the (relatively) “simple” hernia operation is going to be no different. Whose going to benefit from offering a contracted core NHS service? Of course, the corporates whom I don’t dare to name because of their legal teams. Will the patient benefit compared to a NHS ideal of “comprehensive” and “free-at-the-point-of-use”? Absolutely not.

 

 

  • http://cameron-cloggysmoralcompass.blogspot.co.uk/ Gracie

    Regarding horsemeat in "value" burgers. If Tesco did not put such pressure on producers to keep prices low, I wonder if horsemeat would ever have found its way into our food chain?

    This "stack 'em high and sell 'em cheap" using a whole plethora of cost cutting ways can be viewed in direct correlation to the NHS. If pressure is put on the providers of the cheaper end of healthcare and surgical procedures (as it is on Tescos suppliers), in order to still give the shareholder a bonus, pressure will be placed to carry the procedure out as cheaply as possible, thereby, it's only a matter of time before we see catastrophic consequences of this practice in the NHS.

    In my opinion this cost cutting exercise is what is underpinning the entire Health and Social Care Act and it will lead to deteriorating health care in the NHS. But isn't this exactly what the Government want? So they can then turn around and pretend that they have tried everything to "save the NHS" it hasn't worked so it must now be privatised. The Conservatives tried this between 1979 and 1997 and they came within a whisper of succeeding. If this hideous Tory controlled government runs its course we have approximately 1.5 years to save the NHS, after that time I estimate the "reforms" will be too entrenched and it will be impossible for any incoming Labour government to repeal the Act, because it will become a legal minefield to do so.

    I still cannot believe that the BBC allowed the Health and Social Care Reforms Bill to go through parliament without so much as a whisper or a serious attempt to inform the general public about what was happening to the NHS and as a result, the majority still do not realise that we are now in the very process of losing the NHS and seeing it on its way to full-scale privatisation.

  • http://www.ShibleyRahman.com shibleyrahman

    I can't agree more. You make a number of crucial points.

    Firstly, it's incredible that the BBC and much of the media haven't explained what the reforms are about. Sure, there are statutory bits which are complicated law, but the fundamental thing is that it's going to be much easier for NHS services to be outsourced to the private sector. You, as the patient, won't know that your hernia operation is in fact being done by one of these private suppliers because they're in disguise in the NHS logo. Also, these private suppliers, if private limited companies, have company directors who are legally obliged to maximise shareholder profit. That is a simple fact. Whenever you have only a few operators in the market, you always get problems summed up nicely here: http://en.wikipedia.org/wiki/Oligopoly#Characteri… (the Wikipedia oligopoly page), where prices are pitched at the benefit of the suppliers in this 'imperfect' competition.

    Secondly, there's a subtle excellent point there above, and how prices are worked out in the first place. There are various mechanisms of pricing a product (goods or service) in any market. Accountants and lawyers (including Monitor) produce documentation based on cost-based pricing and competition-based pricing, the former being important on how much does it 'cost' to make the product (cost of hernia operating tools, cost of surgeon, cost of support staff etc.) + a bit of profit. However, "value based pricing" reflects where you've added value to a product. It's hard to add value to a hernia operation in medical and nursing management, as these are governed by current best international practice and the regulatory bodies here. This leaves corporates having to add healthcare by having comfy settees in the foyer, widescreen TV set, etc. and we're told that the UK has to make 'efficiency savings' elsewhere such that it's actually wishing to shut down whole Foundation Trusts and A&E departments.

  • http://Obotheclown.blogspot.com Obnoxio the Clown

    It will come as no surprise that I object to your vague mudslinging against the private sector. The NHS has a history of covering up massive systemic failures. While the private sector may be as bad, the NHS is not in any way above reproach.

    The reason that people are keen to keep the brand is precisely because the NHS is a religion with too many people.

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