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The “NHS prime contractor model”: why the legal liability of subcontractors matters



NHS prime contractor modelAt a time when “every penny counts”, it seems rather disgusting that thousands and millions of pounds should be diverted from frontline care (which we apparently can’t afford judging by the cuts in nursing jobs) to the commercial and corporate lawyers. Management consultants, politicians and staff in CCGs have no expertise in commercial law. Now that it turns out that commissioners could be freed to award work to a “prime contractor” over five to 10 years from 2014-15, according to the Department of Health, the issue of what happens if a subcontractor commits an offence in tort (negligence) or contract (breach of contract) is highly significant. The subcontractor’s damage could cause loss to the ultimate patient. Instead, commissioning pitches are full of inane garbage such as, “we need to do much better with much less“, when you consider that £20bn efficiency savings, aided and abetted by cuts in nursing staffing, is dwarfed by the new £80bn cost of #HS2. It is reported, for example, in the Health Services Journal, that,

“If the £120m deal is finalised, Circle ? which also runs Hinchingbrooke Health Care Trust ? will be financially and clinically accountable to commissioners for the whole pathway.”

but forgetting the spin (and one should really do that in the best interest of patients), this cannot be true if the subcontractors are excluded from liability under English law.

A useful starting point is the NHS Commissioning Board’s own “The NHS Standard Contract: a guide for clinical commissioners.”

This instrument defines the “prime contractor” as follows:

“Contract with prime contractor who is responsible for management and delivery of whole care pathway, with parts of care pathway subcontracted to other providers (Prime Contractor model). The prime contractor may not be the largest provider in the pathway but the role is focused on the pathway service delivery”.

However, the document perpetuates the notion of subcontractors’ accountability which the English Courts are likely to have difficulty with:

“The commissioner retains accountability for the services commissioned but is reliant on the prime contractor to hold subcontractors to account.”

Understanding both the management principles about the safety culture in management and the legal implications of subcontracting converges on one particular industry: the construction industry.  A main contractor may engage another person in order for that subcontractor to undertake a specific part of the main contractor’s works. Subcontracting is favoured in the house building industry because it offers main contractors flexibility and cost efficiencies (Ireland, 1988).   However, parallels are confounded by the fact that commissioning NHS services is not the same as making buildings, the lessons from different jurisdictions are different, the degree of ‘commerciality’ of the actual contract (e.g. residential building can even be different from corporate building), the actual material facts of how close the parties are legally vary, subtle differences in the nature of contractual terms, the finding that the nature of loss may not be the same, and so it goes on. It is increasingly clear from any rudimentary analysis that the subcontractor cannot be easily accountable to the patient at all, because of a number of well settled legal principles.

A study of safety culture among subcontractors in the domestic housing construction industry using in depth semi structured interviews with 11 subcontractors from six different trades by Phil Wadick from Bellingen, Australia found that subcontractors place an enormous amount of trust in their own common sense to help inform their safety judgements and decisions (Wadick et al., 2010). According to their study, subcontractors have a deep respect and trust for the safety knowledge gained from years of practice, and a distrust of safety courses that attempt to privilege paper/procedural knowledge over practical, embedded and embodied safety knowledge.

In the law of tort, a party does not need to have a contract with another to be liable directly to that party in negligence. The legal principle of privity of contract, as stated below from Treitel, does not preclude third parties from suing contracting parties in tort.

“The doctrine of privity of contract means that a contract, as a general rule, confer rights or impose impositions arising under it on any person except the parties to it.” (GH Treitel, “The Law of Contract”)

This privity of contract is the root cause of the personal tragedy depicted in this video from the US jurisdiction, of Wendell Potter and Nataline Sarkisian: there is no direct contract between insurer and insuree.

You can see the smoking gun all too easy for this jurisdiction, where the CCGs are state insurance schemes. In England, there’s no contract between patient and provider, but only between provider and CCG and (implicitly) between CCG and NHS England. As stated correctly by Nicholas Gould, a Partner in Fenwick Ellott (the largest construction and energy law firm in the UK), there is no direct contractual link between the employer and the subcontractor by virtue of the main contract for the construction scenario.  In other words, the main contractor is not the agent of the employer and conversely the employer’s rights and obligations are in respect of the main contractor only. The employer therefore cannot sue the subcontractor in the event that the subcontractor’s work is defective, is lacking in quality, or delays the works. The subcontractor situation therefore merits some particular scrutiny in the law of tort, where it is necessary to establish a breach of a duty of care, with sufficient cauality, to prove negligence on the balance of probabilities.

 Typically, in their contracts, the “prime contractor” will limit its liability to a customer to a patient ultimately, and in turn the subcontractor will limit its liability to the prime contractor. In the 2004 case of Rolls-Royce New Zealand Ltd v Carter Holt Harvey Ltd [2004] NZCA 97; [2005] 1 NZLR 324 (23 June 2004) “Rolls Royce”, the Court of Appeal of New Zealand decided that the subcontractor in that construction case could not be liable to the customer. In Rolls Royce, the Court of Appeal said that whether or not a duty of care should be recognised in New Zealand depended on whether, in all the circumstances, it was just and reasonable that such a duty is imposed. This, in turn, involves two broad fields of inquiry. First is the degree of proximity or relationship between the parties, and second is whether there are any wider policy considerations that might negate or restrict or strengthen the existence of a duty in any particular class of case.

sketchBut can a duty-of-care by the subcontractor be held in tort in the English law?  The House of Lords attempted to establish a general duty of care in respect of pure economic loss resulting from a negligent act, based on the closeness of the relationship between the parties and reliance by the claimants on the defendants’ skill and experience, in Junior Books Ltd v Veitchi Co Ltd [1982] UKHL 4 (15 July 1982). This Scottish case represents the high water mark for liability in tort for subcontractors to employers in respect of negligence. In this case a contractor was engaged to construct a factory for the building owner. The defendant subcontractors were engaged to lay a specialist composite floor. The floor was defective and began to crack almost immediately. However, there was no danger to the health and safety of the occupants, nor any danger to other property of the building owner. Regardless, the floor needed replacement because of the defects. There was no direct contract between the employer and the subcontractor, but the building owner sought the costs of replacement and loss of profit while the flooring was being relayed from the subcontractor, and succeeded in the House of Lords.  Lord Keith of Kinkel advised about the need to avoid extrapolating too widely from the ratio of this case:

“Having thus reached a conclusion in favour of the respondents upon the somewhat narrow ground which I have indicated. I do not consider this to be an appropriate case for seeking to advance the frontiers of the law of negligence upon the lines favoured by certain of your Lordships. There are a number of reasons why such an extension would, in my view, be wrong in principle.”

The courts began, however, to retreat from the implications of Junior Books almost immediately. The leading speech was given by Lord Roskill and he based his analysis on Lord Wilberforce’s infamous two stage test for establishing a duty of care set out in Anns v Merton London Borough Council [1977] UKHL 4 (12 May). This approach was of course overruled in Murphy v Brentwood District Council [1990] UKHL 2 (26 July).  In Southern Water Authority v Carey [1985] 2 All ER 1077, the work was defective and the entire sewerage scheme failed. The Authority sued the subcontractor in negligence, and yet the High Court decided that the subcontractor was not liable in tort as a result of the terms of the main contract.

Nonetheless, there are a variety of general principles applicable to subcontractor relationships. First, the main contractor remains responsible to the employer for a number of diverse aspects of the subcontract. In other words, the main contractor is still responsible for time, quality and paying the subcontractor in accordance with the contract between the main contractor and subcontractor regardless of any issue that could arise between the main contractor and the employer. This will of course depend upon the terms of the contract between the main contractor and a subcontractor, and might also depend on the separate contract between the employer and main-contractor. However, they are nonetheless two separate contracts, and the legal doctrine of privity of contract applies in this jurisdiction as in many jurisdictions for the “prime contractor model”, and the matching or integration of similar “back to back” obligations is often unsatisfactory. Clever drafting can even lead to the subcontractors escaping liability altogether. For example, quite recently, it is reported that a dredging subcontractor, Van Oord, escaped liability for the design of dredging works due to the exclusion clause in its tender (Mouchel Ltd. v Van Oord (UK) Ltd., [2011] EWHC 72).

With all this uncertainty, it is quite unhelpful that there is also much uncertainty about how a subcontractor will have been deemed to have ‘failed': the so-called “outcomes-based commissioning“. It could be that there could also be patient feedback indicators built into the deal, which commissioners hope will enable them to hold the lead provider to account if people’s experience of services suffers. “Soft intelligence” from GPs could also be used. The legal cases will certainly turn on their own material facts, but, with a time window which could be as large as 10-15 years and with fairly strong private providers financially (important for business continuity), it is likely that the English law courts will be asked at some stage to decide upon whether the subcontractor can be legally ‘accountable’ to the patient. The answer is very likely to be “no”, and there will be then many very angry intelligent people who will feel that they simply have been misled. A lot of liability rests with the CCG accountable officer position – but if all goes wrong such officers can simply move onto other well-paid jobs in other sectors. When you consider the death of legal aid for clinical negligence, some might say this a real mess.

Not to worry – it’s business as usual.

Further reading

Ireland, V. (1988), Improving Work Practices in the Australian Building Industry. A Comparison with the UK and USA, Master Builders Federation of Australia.

Wadick, P (2010), Safety culture among subcontractors in the domestic housing construction industry, Structural SurveyVol. 28 No. 2, pp. 108-120

A guest post by Prof David Rosen from Darlingtons. Law and Order: A hypothetical dystopia



Some of what I am about to write, is fiction, some is theory, and some may become a reality. Can you pick out what is fact, and what is fiction for the future?

Son, let me tell you about the dearth of one of the last great British institutions: the British Police Force.

The Police Service we have today is not how it was, with H5, and Tescburys Police Steward service, and Martial Law imposed by the United States Army European Sector in England.

Many years ago, a man called Sir Robert Peel established the Metropolitan Police Force in London. Those men of honesty and integrity, became known in London as Bobbies.

They were members of the public, for the public, to give weight and to uphold those duties to be followed by all citizens, in the interests of community, welfare and existence.

 

 

 

 

 

 

 

 

 

 

 

10 Peelian principles were established, but over time, and a desire by a variety of Governments to treat the Police without humanity as cannon fodder, and cut costs, treating them as a luxury service, rather than as a necessity, their role changed to tourist attractions most prevalent ceremonially during the Olympic Games 2012 and the Queen’s Jubilee. They became fewer in number, as the Multi-National food chains saw a gap in the market to supply stewarding services in place of the Police.

At first, there was much sympathy with the public. Then it began…the changes were subtle at first. Crimes that were crimes, became non-crimes.

Those crimes had to be ignored by the Police because they were no longer relevant to job-security, prospects of promotion, or Government statistics to illustrate to the ignorant public that crime went down. Son, crime levels never went down. Definitions of statistics changed and figures were manipulated to show a decrease, when the very opposite was true.

Government statistics forced Police forces to fit in with statistics required by the Home Office. It started with parking offences, powers of which were handed over to traffic wardens. Local Councils saw a way of making fast money, by imposing fines on offenders who could not park elsewhere but in restricted areas designed to do nothing other than to catch those wishing to park. Speed cameras generated major revenue for Councils.

Then, burglary became a civil offence in line with trespass and nuisance, and it became a non-offence, as did shop-lifting, and mugging. With the imposition of National Identity Cards, and ubiquitous CCTV, offenders could be located and tracked without the need for Police. That was the theory, anyway.

Drugs categories became degraded to non-offences, whilst smoking was banned entirely.

Alcohol age-limits were lowered on the basis that drink and drugs mellowed Society. Systems were put in place to inject bromide and female hormones into the water supply. People became less-aggressive.

The duty of a Bobby became more defined into specific roles for certain Police Officers. As the World evolved and became more dependant upon Internet buying and selling, the high streets died, and in their place lay a wasteland of empty shops with broken glass. Civil Disorder broke out. Unemployment levels rapidly increased; The Government could no longer afford to pay for benefits, but freely sprayed anti-aggressive air pollutants to provide a haze of happiness to the millions.

Drugs Lords who developed aggression pills to combat passivity and empathy, became powerful, as corruption took over, and our great police forces could only weep in the depths of their subjugation, too weak in numbers and morale to do anything, the system hoist by its own petard, not to criticise itself internally or externally pursuant to Section 41 of the Police Act, or face charges of mutiny.

The Health and Safety Executive became so powerful that competition in schools and elsewhere was banned for fear of injury. Schools became powerless to punish children as did parents, embracing the decades of policy introducing ‘touchy-feely cotton-wool’ initiatives, that we were all winners…The children did not see this as a step forward, but rather a step towards further rebellion and disorder.

Without competition, sports, a sense of pride and belonging, there was empathy, non-competition, emptiness, loneliness.

Teenagers and young adults studied the 8 hour shift-patterns, and waged War on Police Officers’ family and friends with a view to breaking them down morally and mentally.

Morale was low, as Police began to appreciate that after the culling and dearth of their healthy numbers, they were powerless to prevent National disorder. The Army were called in; What was left of them, following cuts, because they too were considered unnecessary, as Great Britain faced its financial realities and Capitalism broke down.

People’s homes became fortresses. Few people walked the streets during the days. Nights were no-go zones anywhere. Without the real Police Force, communities who were not close-knit, broke down. No one cared. Everyone was for themselves. Survival modes took over. No care; No mercy; No manners; No loyalties; No respect for anyone or anything. We just lost our way. We lost sight of social responsibility. There was no one there to uphold the Law…

Is any part of this partial window of dystopia a possibility? I sincerely hope not.

Who are we? Who are our British Police force? What do they stand for? Is it worth protecting? Don’t let the best Police force in the World become a powerless stewarding tourist attraction.

 

Professor Rosen is a Solicitor-Advocate, Partner and head of Litigation at Darlingtons Solicitors. He is an associate Professor of Law at Brunel University, specialising in Civil,Criminal Fraud and Legal Theory, and a member of the Society of Legal Scholars.

 

Guest post by Prof David Rosen: Fraud – the final frontier!



 

 

The following is a socio-legal ipse dixit, as a visceral response to the true culture of Banking, known in the depths and shadows of an eclectic handful of ‘all-knowing, I-told-you-so-people’, but only now emerging to the disgust of the general public.

 

One of the reasons I have been drawn to fraud, bribery, and corruption as my speciality, is that it is an area of Law at the cutting edge of all that is grey as an intersection between civil law, and criminal law.

 

From an objective perspective, it is interesting and fascinating to observe various aspects of human-nature and behaviour interacting with circumstances which give rise to manipulation of the volatile, and not-so-volatile, as well as dealing with various emotions from all concerned, both victim, and offender, and alleged offender.

 

From a subjective perspective, I am both excited and disgusted by acts of fraud, bribery, and corruption. The very ‘clever’ frauds, become, ‘not-so-clever’ frauds when discovered. I am excited to work out how the drama unfolds, whilst at the same time, passionate to understand how to detect and prevent such offences from re-occurring. It can be a nasty business and fraud ruins individuals, families, companies, employees and employers, the old and vulnerable, and all aspects of community and society. Wherever an opportunity arises for someone to be ‘had’, a fraudster is lurking not so far away as an opportunist to break or bend a system that is capable of being overridden.

 

Fraud, bribery, and corruption dislodge wider society issues and creates instability, confusion, and distrust. It should have a bearing on the very fabric of society. If not, and we do not care, but express apathy, then we are doomed to commit ourselves to a downwards spiral of gloom and eventual chaos. As William T Gossett puts it (no doubt, with a drink in his hand), “the rule of law can be wiped out in one misguided, however well-intentioned, generation.” As a fraud lawyer, what I see in society today is a rapidly increasing erosion of the rule of Law, or perhaps a better way of putting it, a lack of respect for Law and Order. The obvious, most recent example – Barclays. Traders decided that the Law didn’t apply to them. In some Nietzschian sub-plot, these Ubermenschen perhaps considered themselves ‘above or beyond the Law’.

 

The Law has been an ineffective irritation to the culture of greed and narcissism which has continued to brew and mature over the Centuries in the Banking Industry. Geoffrey Chaucer’s reference in the Pardoner’s Prologue, and Tale, wrings true: radix malorum est cupiditas. Perhaps these Bankers and Traders are to be perceived from a different perspective. In today’s norms of lack of faith, rejection of religion, rejection of Law, lack of respect for parents, and teachers, and Authority generally, have their actions been the act of the devil, really?

 

If we were living in hell, would the actions of the devil be considered so outrageous, or moreover acceptable given the norm? I postulate and refer to a well known passage from Tom Wolfe’s thought-provoking book, ‘The Bonfire of the Vanities’: “If you’re going to live in a whorehouse, there’s only one thing you can do: Be the best damn whore around”.

 

What’s my point?

 

Many of the population have been indignant this week over the Barclays scandal, and rightly so, but do these Traders and Bankers simply represent the best whores in a society where the balance has tilted in their favour in this materialistic World of ours? To greed? To the culture of self-interest and narcissism? To thinking that lying is acceptable as long as we can get away with it, where respect for Law and Order is diminishing, mainly because of ineffective

 

Law and de-moralising lack of resources for enforcement; where fraud, bribery, and corruption is so manifest that we are impervious and numb to the shock of this social wrong (to those of us who still consider it so) ….. acceptable.

 

Is the level of apathy so high, that we have forgotten what is and is not intrinsically good any more?  Examples

 

  • Personal Injury fraud in society – at unprecedented levels
  • Mortgage application fraud – exaggerating earnings for self certified mortgages – rife – in the hundreds of thousands in the last decade
  • Statistics on lies told in CV’s – at unprecedented levels
  • Last summer’s riots – the propensity of the rioters to want to steal consumer goods rather than protest

 

 

 

 

I see anti-fraud, anti-bribery, and anti-corruption measures as the final obstacles before chaos, and the answer to this conundrum will perhaps require a seismic shift in Society’s perception of what values matter, and what we hold dear as altruisms, rather than punishing a few of the best whores.

 

 

 

Professor Rosen (@profdavidrosen) is a Solicitor-Advocate, Partner, and head of Litigation at Darlingtons Solicitors (@darlingtons_). He is a Certified Fraud Examiner with the ACFE, a working member of the Fraud Advisory Panel, and a visiting Associate Professor of Law at Brunel University (@BrunelLaw).

 

(c) Prof David Rosen, 2012


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