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My Master of Law dissertation on the legal enforceability of Gartner's rights for a cloud computing customer



 

Cloud Computing is a new technology, where scalable information technology capabilities can be provided as a service to multiple customers commonly using the internet (but also, much less likely, completely locally.) The market impact of Cloud Computing growth is staggering.

The US analysts Gartner estimates that, over the course of the next five years, businesses will spend $112 billion cumulatively on Cloud Computing. This practice-focused dissertation (PFD) promotes the need for the provision of clear legal advice to a business client wishing to implement pay-per-use  Cloud Computing facilities within his or her business. This PFD will focus on its use on legal and commercial considerations of small- or medium-sized enterprises (SMEs) concerning “SaaS”, one of the most popular ? deployment methods of Cloud computing. However, the PFD is of potential relevance of the whole of the Cloud Computing industry.

Gartner suggested in July 2010 that Cloud customers should aspire to six rights in their use of SaaS. The components of the transaction are important. The service level agreement (SLA) can become potentially a legally-enforceable contract which cover an array of other relevant legal concepts. Identifying and controlling the commercial and tactical factors can then lead the lawyer to deliver strategies which directly promote the needs of the client and profitability of the law firm. The major driver of market uptake of Cloud Computing has been in business the SMEs; therefore it seems sensible to investigate attitudes regarding SMEs towards Cloud Computing in detail.

This PFD presents findings from an original online survey from November 2010 of the business and legal attitudes of thirty-two SME Company Directors, predominantly resident in the UK, regarding the six Gartner rights towards the purchase of SaaS. Through analysing an extensive range of legal sources (including established case law and recent statutes particularly), this PFD submits evidence that the practitioner can address a number of different issues in the agreement to provide expert legal solutions. However, this novel approach necessitates lawyers to gain an accurate picture of those problems perceived by clients as the most important in the first place. As these issues are all common to all Cloud deployment methods, to varying degrees, this research should provide a foundation for further research into other classes of clients and deployment methods, to see if the findings extrapolate more widely.

 

To download this dissertation, click here.

BPP has competitive advantage in offering a holistic business law education, I feel



A lot of my education latterly has been at Masters level in business and in the law.

We can argue til the cows come home about the relative merits of the Graduate Diploma in Law in offering a necessary and sufficient education in law for non-law graduates like me. This will, I have no doubt, rumble on in the next few years, against a complex backdrop of private vs public education, tuition fees, the Legal Education and Training Review, whether we need a ‘law curriculum’ and if so what should be in it.

We can also argue relentlessly about the Legal Practice Course. I personally feel that it strikes a right balance in its core subjects, civil and criminal litigation, business law and practice, and property law and practice. We also receive an education in accounts and professional conduct (in comparison to the undergraduate assessment requirements of the General Medical Council, to my knowledge), practical legal research, advocacy, interviewing and assessing.

Latterly, however, I did an excellent Masters course at the College of Law, which I’m well known to be fond of. I thought that the way in which their programme is delivered through distance learning is extremely well organised, and gave me a brilliant education in practical training as well as academic perspectives of specialised domains of international commercial law (such as equity finance, share acquisitions or intellectual property).

I am currently studying at BPP Law School, having trained thus far virtually completely at Cambridge (apart from 30 months at the College of Law). I would say that the pastoral care which I have received is second-to-none. For example, I unexpectedly went into a six week coma (due to acute meningitis) during my GDL. Fiona (the Learning Support Officer) and my late father, while I was on a life support machine, communicated endlessly – so I was told by my father – to ensure I could stay on the course. I did complete this course in September 2008, even ‘upgrading’ to a LLB(Hons). I have some friends from the weekends when I attended for classes, with my father. I was in a wheelchair at the time, and Michelle and Gill (from BPP at Waterloo reception and the common room at Holborn respectively) offer reminisce about this period in my life with me.

That however is not where I think the source of the competitive advantage of BPP is. I think, fundamentally, it would be very hard for the College of Law to build up a formidable reputation in finance, accountancy, tax, business and marketing overnight. These happily co-exist in the BPP Business Schools, with BPP achieving every year some of the best CIMA professional accountancy exam results in the country. I cannot even begin to explain how the MBA which I completed earlier this year for a two-week overlap with my LPC has fundamentally improved my understanding of management accounting, markets and marketing, organisations and leadership, international marketing, strategy and operations management, advanced strategy implementation, and innovation. I have the opportunity to pass this on with new and old friends of mine at the BPP Legal Awareness Society, a society based in Holborn, but which is open and inclusive for all BPP students of all disciplines.

I look forward to seeing BPP excel in a very harsh international competitive climate. I feel BPP is second-to-none in terms of offering a holistic business law education, though people who know me will know I am also extremely loyal to Cambridge and the College of Law where I also trained.

Book review: "Affect and legal education", edited by Paul Maharg and Caroline Maughan



“Affect and legal education: emotion in learning and teaching the law” edited by Paul Maharg and Caroline Maughan, Ashgate Publishing Limited

A link to the book is here; it is available on Amazon UK here.

 

 

 

 

 

 

 

 

 

It is a very major mistake to divorce cognition and emotion. Cognition and emotion are necessarily linked – that is how the human brain works, it is thought. It is impossible for the brain to formulate complicated higher order differential equations from scratch, and then solve them quickly, in response to the right questions. That’s why the million billion neurones of the human brain uses shortcuts to make decisions, often on incomplete information. Even more significantly, human-beings need to be behave with another with a socially competent manner, and to understand each other reasonably accurately. As a practical issue, it is dangerous to believe that you can predict future performance solely on the basis of complex higher cognition. In addition to emotion, the individual needs to be highly motivated. This sophisticated book on affect and legal eduction is the first to provide a comprehensive account of the importance of emotion and legal education, and makes important steps into understanding that the outcome of a successful education in terms of the aspirations of both the teacher and the student.

This book is well written. Even though the book is multi-authored, the style is consistent and coherent, and I found this book of enormous value across a diverse range of subjects. It is also immaculately evidenced, making it a robust and forceful argument for an agenda for a change in legal education. Maharg and Maughan demonstrate considerable leadership in considering the right topics. I feel also that the book is inherently innovative, in that it is likely that many individuals responding to this book, including student, teacher and lawyer, will do so in remarkably different ways, but much of the future strength of this book is the content generated by the users’ responses to the complex issues raised.

The book has a very clear structure. Part 1 considers affect, legal education and neuroscience, Part 2 considers affect and legal educators, and Part 3 considers affect and learning. The book collectively forces the reader to consider how the efficacy of education depends upon an individual’s reaction and interaction with it, and obliges the reader to consider what exactly the outcomes of education are (and whether they should matter).  There are so many microstories told within this book which I adore. One for example is the account of FR Leavis, who was not appointed to a full lectureship at Cambridge until the age of 52, and was not even elevated to Reader until 64; in fact, he only obtained his Chair after he retired from Cambridge, going to the University of York. There are too many strands for me to cover them in a single book review, but I should like to mention two chapters in particular.

Chapter 9 is entitled, “What students care about, and why we should care” by Graham Ferris and Rebecca Huxley-Binns. My reaction to this chapter was one of enormous excitement, in fact. Ferris and Huxley-Binns advance a hypothesis that a curriculum design which ignores the motivation of students (perhaps in joining a caring profession), and notion of self-worth, will run into trouble. This simple idea is extremely elegant, and in fact in my view fully evidenced from neuropsychology. One’s perception of contentment will suffer if there is a mismatch between expectation and outcome, and so therefore it is essential to consider what motivates the student. The authors make reference to the seminal work of Frankfurt, and for me this hypothesis has at its roots Maslow’s hierarchy of needs. As a lawyer becomes more senior, compared to his or her stage as a fee-earner in a corporate firm, it may be that a lawyer becomes less concerned about paying off his mortgage, although that presumably will remain important. It may become more about whether he or she feels a difference is being made. The authors avoid the issue about what money is as a reinforcing factor, and in fact it was the view of my doctoral supervisor at Cambridge, the Head of Department there, that money is at best considered a “higher order motivating factor”.

Furthermore, I do not know whether Ferris and Huxley-Binns stumbled on distress as a relevant topic simply by seeing what goes wrong in legal education. However, the debate which they have introduced is directly relevant and important to modern cognitive neuroscience. The rejection of a mind-body separation is inherent to Damasio’s ‘somatic marker hypothesis’, and some cognitive neuroscientists now consider anxiety states as being where the human brain is not able to process body states adequately. Damasio’s work is directly relevant here as the ventromedial prefrontal cortex is considered to be crucial in producing an emotional state, using information about bodily states gained elsewhere in the cerebral cortex, and outputs through the autonomic nervous system in the spinal cord.

Therefore, in many ways, Ferris and Huxley-Binns’ argument is ahead of its time, and merits further consideration. The mind itself can produce a perception of abnormal physiological states, as demonstrated in the hugely complicated somatisation disorders. It matters to people that they care about things, and the authors argue that this must be taken account of legal education. This goes to the heart of all communication – actually asking what the other party wants. This error in legal training can be seen at all levels of legal education, and it is extremely useful that Ferris and Huxley-Binns requests that this should be confronted, not least because it maybe an affront to autonomy otherwise, a central tenet of ethics. I particularly liked the very clever argument, based on the historical work by Lepper and Greene (1975) and others, that rewards could in fact be demotivating (‘self-determination theory’), and the authors made their observations extremely relevant to the high motivational value of optional courses such as mooting. Therefore, in summary, the chapter is not only a sophisticated synthesis of neuroscience, philosophy, ethics and education from an academic perspective, it is also highly useful in the practitioner setting for the design of better course. The notion of ‘primum non nocere’ (at first do no harm) in assessment procedures is not lost on me. This, I feel, is a cautionary tale for those designing exit exams in the BPTC, or entrance exams such as the Bar Course Appraisal Test, proposed recently by the Bar Standards Board.

Chapter 13 is entitled, “Space, absence and silence: the intimate dimensions of legal learning” by Paul Maharg. I found this chapter challenging, extremely intelligent and delightful. In this chapter, Paul describes how spaces are formed, the meanings of space and what uses space can be put to, potentially, amongst other subplots. I feel the beauty of this chapter is in fact in the neuroscience which is not discussed. Firstly, it is now known that object and space perception happens in two distinct streams in the human brain, and it is thought that part of the reason why humans have so many neurones is that their brains participate in what is commonly known as ‘the binding problem‘. In other words, the brain, somewhere and somehow, produces a combined perception of the outside world, and this is somehow linked to the emotional and motivational state of the individual. Hence the discussion of how you listen to John Cage’s 4′ 33″ sensibly arises.

Secondly, but more importantly, it is the acknowledgement that group decision-making is intrinsically different from the sum of the parts of individual decision-making that is potentially extremely fruitful; another gestalt phenomenon. This helps one to understand the critical importance of working in teams, often cited as important in the corporate legal culture, as to how decisions are arrived at in terms of the logic as well as the social interaction between the participants. The second case study on communication, space and emotion is therefore extremely rich. Its relevance to students in law schools, for example in doing the GDL or LPC, is immediately obvious; it is also easy to see how corporate teams may function or malfunction in the context of high-end transactions; or it can be used to understand why the social brains of jury members collectively return one verdict rather than another.

To conclude, I strongly recommend this book, if you are a law student, teacher, lawyer or other member of society. The complex concepts are sufficiently well explained that any reasonable person should be able to understand them, and the book is important for three huge reasons. It is carefully researched, and is an articulate picture of various interdiscipinary strands connecting affect, emotion and legal education. Secondly, if the right questions are asked, it will take the quality of legal education (and its assessment) much further, as well as the work of those in academic or practitioner circles. Thirdly, it is way ahead of its time.

References  

Lepper, M, Greene, D. (1975) Turning play into work: effects of adult surveillance and extrinsic rewards on children’s intrinsic motivation. Journal of Personality and Social Research 31: 479-86.

Second Life Survey – please take part (5-10 mins to complete)



Second Life (SL) is an online virtual world which was launched on June 23, 2003. A number of free programs enable Second Life users, called residents, to interact with each other through avatars. Residents can explore the world (known as the grid), meet other residents, socialize, participate in individual and group activities, and create and trade virtual property. and services with one another. Second Life has more than 20 million registered user accounts.

Multinational businesses such as Dell, Nike, Mercedes and Calvin Klein have sought to establish their brands in Second Life and Mr Naylor hopes that having a virtual presence will help attract them as clients in the “real world”. Virtual money can be exchanged for real money, and some argue that virtual lawyers are needed to help in the regulation of this virtual commerce.

We would be grateful if you could spend 5-10 minutes completing this online survey.

Please click on the link HERE to take part.

The Golden Age Of The Cloud



This article looks at a new technology which is taking the business and IT worlds by storm: “cloud computing”. As this new industry has a lot of clients with a lot of money, it is not particularly surprising that commercial lawyers have become acutely sensitive to the cloud clients’ needs, concerns and expectations.

Why get involved in the cloud?

Small and medium sized enterprises (SMEs) have been fast to appreciate that the internet offers a golden opportunity for them, and equally lawyers have been quick to realize that they can offer specialist advice to the benefit of SMEs. Businesses remain fascinated by ‘cloud computing’.

But what is cloud computing? In the simplest of terms, it is IT-as-a-Service. Your company has access to its data and software over the internet (which in most IT diagrams is shown as a cloud). This, like many new technologies, it has its own set of benefits and challenges.

Benefits

Cloud computing fans claim five key benefits, and these contribute to the overall competitive advantage of the business.

  • Cheap: your IT provider will host services for multiple companies; sharing complex infrastructure is argued to be cost-efficient, and you pay only for what you actually use. This is very attractive to SMEs.
  • Quick: The most basic cloud services work ‘out of the box’ – it’s perfect for start-ups, especially in the current harsh economic client.
  • Up-to-date: Most providers constantly update their software offering, adding new features as and when they become available.
  • Scaleable: If your business is growing fast or has seasonal spikes, you can go large quickly because cloud systems are built to cope with sharp increases in workload.
  • Mobile: Cloud services are designed to be used from a distance, so if you have a mobile workforce, your staff will have access to most of your systems on the go.

Market uptake

A report by the Centre for Economics and Business Research (CEBR), was published shortly before Christmas last year. Widespread adoption of cloud computing could give the top five EU economies a 763bn-euro (£645bn; $1tn) boost over five years; the CEBR also said it could also create 2.4m jobs. The US analysts Gartner estimates that, over the course of the next five years, businesses will spend $112 billion cumulatively on Cloud Computing.

Potential issues which businesses and lawyers can address

Cloud computing is not without potential problems.

  • Usability is an important issue. Some people, firmly wedded to “their” software, whether it’s Lotus Notes or Microsoft Outlook, are reluctant to switch to plainer online applications.
  • Perhaps the greatest concerns that customers face when using a cloud computing solution are those relating to security and privacy. In a traditional commercial relationship, providers will typically split up the servers for a specific customer, and a customer may even be able to impose certain physical and logical security requirements. This may not be possible once data are transferred to the cloud.
  • To the extent that personal information is stored in the cloud, customers must also consider compliance with applicable laws governing the privacy and security of personally identifiable information.

Who are the providers?

Cloud computing is at an early stage, with a small group of large providers delivering a slew of cloud-based services, from full-blown applications to storage services to spam filtering. Currently, Amazon, Google and Microsoft are key suppliers of cloud services.

Further reading

An interested reader is strongly recommended to go to the ‘cloud computing’ page of Taylor Wessing LLP. Taylor Wessing LLP is one of several firms with a specialist interest in the international commercial law of cloud computing:

http://www.taylorwessing.com/download/cloudcomputing.html


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